It can be very difficult to find the right level of skills to support your infrastructure, or to ensure your IT staff remain capable to support your ever changing environment.Cloudworks offer expert IT support services for on-premises, hybrid & cloud based infrastructure which will have the following benefits;
- Reduce on-premises training costs
- A cost effective alternative to hiring a dedicated resource
- Add true industry expert help to your support processes
- Calls can be escalated to our Office 365 consultants & architects
As well as the standard break / fix reactive support, we have many options in our IT support packages, we can incorporate time on-site with our consultants if your IT resources require additional help, we offer an out of hours server updates & security patching service to ensure your users are never exposed to unexpected downtime due to Windows updates.
We also offer active monitoring of key servers and systems so both you and our engineers will be notified if they become unresponsive or if availabe resources fall below a defined threshold.
We support a wide range of products and services including;
- AADSync and Dirsync
- Active Directory & DNS
- Exchange 5.5+
- Office 365 & hybrid infrastructure
- Azure Services
- SQL Server
- Linux / Unix platforms