• Market Leading Support Services

    Market Leading Support Services

    Our friendly support team have been helping businesses for over 20 years & we can help you.

IT Support

It can be very difficult to find the right level of skills to support your infrastructure, or to ensure your IT staff remain capable to support your ever changing environment. Cloudworks offer expert IT support services for on-premises, hybrid & cloud based infrastructure which will have the following benefits;

  • Reduce on-premises training costs
  • A cost effective alternative to hiring a dedicated resource
  • Add true industry expert help to your support processes
  • Calls can be escalated to our Office 365 consultants & architects

As well as the standard break / fix reactive support, we have many options in our IT support packages, we can incorporate time on-site with our consultants if your IT resources require additional help, we offer an out of hours server updates & security patching service to ensure your users are never exposed to unexpected downtime due to Windows updates.

We also offer active monitoring of key servers and systems so both you and our engineers will be notified if they become unresponsive or if available resources fall below a defined threshold.

We support a wide range of products and services including;

  • AADSync and Dirsync
  • Active Directory & DNS
  • Exchange 5.5+
  • Office 365 & hybrid infrastructure
  • Azure Services
  • SQL Server
  • Linux / Unix platforms
  • Managed Services

    SME Managed Services

    Through our extensive range of Managed IT services, Cloudworks goal is simple and effective, helping you make the best use of IT in your business whilst working within your budgets. Our flexible approach means that Cloudworks can undertake a full outsource of your IT or work in a co-source capacity alongside your existing teams and service providers. With a proven track record of managing businesses of all scales and models effectively, we can assure you that our managed services can surpass your expectations.

  • Cloud Support

    Midsize Cloud Support

    Cloudworks is committed to helping drive its client’s potential growth and provide the best possible service to all of their customers. We offer flexible support options that are completely aligned with your needs and capabilities of your environment. Whether you are starting up or expanding your cloud presence, we at Cloudworks can offer you a tailor made support program that suits your business. Our cloud support is here to help keep all client’s services operating smoothly and we handle all technical support queries for Microsoft Office 365 and Azure.

  • Enterprise Support

    Architecure support & advice

    Our architecture and solutions planning specialists at Cloudworks operate at enterprise and solution level and can help plan, design and communicate complex technical solutions for your business. We can undertake any projects that require technical design authority, functional design and integration of robust cloud solutions including PaaS, SaaS and IaaS. With a strong commercial awareness coupled with a blend of technical skills and analytical mind-set, our architecture support and advice is second to none.

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