Teams Voice frequently asked questions

Can Microsoft teams replace my phone system?

Yes - Teams Voice has a Cloud-based PBX (techie lingo for phone system). With this cloud-based PBX, you can setup hunt groups, call routing, auto attendants, voicemails and everything else you need from a business phone system.

What devices can I use with Teams Voice

Teams Voice is designed to be used with the Teams app on your desktop computer and mobile device. You can purchase desk phones if required from a number of suppliers to complement the software-based phones.

How do I enable voice in Microsoft teams?

To enable voice in teams over a PSTN (the phone network) you need a valid CAL. Apply the CAL to your users, then configure phone numbers and inbound routing. The client devices (including the Teams software) has Voice functionality built-in and requires no changes.

How much does Microsoft Teams Voice cost?

Teams voice requires each user to have a cloud phone system license, and a calling plan. These are combined in the Microsoft 365 Business Voice, currently priced at £9 per user per month (until April 2021, where the price increases to £12 per user per month. This includes 1200 minutes of domestic calls, a cloud phone system and dial-in conferencing. International calling can be added for an additional charge.

Can I bring my own phone number?

Transferring your existing business phone numbers is similar to moving a number on a mobile phone provider. It's very simple and has been done many times before, When your number has been migrated, Microsoft will be your VOIP provider

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Moving to Teams Voice with Cloudworks is easier than you think

Even though it's not been in general availability for very long, we've moved tens of local businesses to Teams Voice who are now seeing the productivity and pricing benefits.

4 Easy Steps to move to Teams Voice

  • Engage us and request a number port from your existing supplier
  • Setup the extensions, devices, call queues and hunt groups
  • Wait for the number port date/time
  • Cloudworks on-site to support the transition

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