OUR SUPPORT OVERVIEW
Unlimited access to our help desk
All requests for Cloudworks services can be made by contacting the Cloudworks help desk which is monitored by trained technicians to provide educated solutions to any queries or incidents.
On-site support within an hour
Nottingham based clients can take advantage of our on-site service which will get an engineer over to you within an hour for critical incidents that can't be resolved remotely
User security monitoring
We guarantee the security of your users by continuously monitoring for strange security events and monitoring devices to ensure data loss does not occur.
Real-time system monitoring
We employ a proactive approach by actively monitoring your systems & services so that any potential IT issues can be resolved before they occur to reduce any potential downtime and avoid a break/fix scenario.
Our monlthy management reports are market-leading, providing insights into helpdesk calls, user security incidents, Azure usage & security recommendations, strategy advice & security threats.
IT Strategy Advice
An often overlooked area of IT support, but ongoing advice from our experts is key to ensuring you're maximising your investement in IT and are taking advantage of the latest industry advancements.
BASED IN THE CENTRE OF NOTTINGHAM
IT Support in Nottingham
It can be difficult to find the right level of skills to support your infrastructure, or to ensure your IT staff remain capable to support your ever-changing environment. At Cloudworks we are dedicated to providing cost effective, thorough and efficient managed services for firms in every industry.
Most IT support businesses will react to problems when they occur and find a solution. Cloudworks operate a completely different model focusing on prevention rather than cure. We do this through a thorough onboarding process for new clients where we identify weak points or security issues and upgrades required to maintain a stable infrastructure.
SECURITY FOCUSED SUPPORT
Every business relies on security to protect their IT systems and infrastructure. With the ever-increasing threats from phishing emails and malware, it is more important than ever to ensure that policies and threat detection technologies are deployed.
Cloudworks leverage a combination of Microsoft Cloud services to protect identities, data and email. We perform security reviews to understand existing policies and systems in place and provide recommendations and actions based on future requirements.
We have a state-of-the-art monitoring and alerting platform which is a unique service provided to our clients for threat detection and remediation. We also provide full visibility on any threats discovered in our monthly management reports.
Our IT support services are tailored to help you. We don’t just offer generic solutions to all IT issues – we make sure that the work we provide is the best, most appropriate service for your business. Whether you have an issue that requires us to work with your own IT team or you need us to take full control of the service, Cloudworks has the skills, people, and passion to provide whatever you need.
WHERE WE ARE
We're based close to the centre of Nottingham.
GET IN TOUCH
Get in touch for your free IT review.
Contact Paul Stafford
0115 824 8244
Northgate House, North Gate
Nottingham, NG7 7BQ