We migrated a Nottingham-based estate agent to the Microsoft Business Voice

Read how we migrated a local account to the Microsoft Cloud, reducing complexity and increasing security and productivity

Main Benefits

  • Reduce calling costs
  • Unify the communications platform
  • Enable remote working functionality

The Problem

Cloudworks were recently engaged by a local firm of Estate Agents to review and recommend solutions for their phone system.

Despite the business having invested heavily in a VOIP telephone system a few years ago, it was quickly discovered that it wasn’t up to the task. The staff regularly experienced problems with calls and a substandard smartphone app. In addition, support issues took a long time to get resolved if at all.

With the onset of a worldwide pandemic in March 2020, the business took pivotal steps to adapt and set employees up to work remotely. A huge part of this was to remain connected and be able to communicate effectively with staff and customers.


    Project workflow

    Main steps to get this project delivered


    On-premises discovery and project kick-off



    Submit number porting request to existing provider



    Setup call queues and routing



    Number's ported and on-premises support commences


    The Solution

    With the integration of PSTN voice calling into Teams, the benefits were immediate. Staff and managers had much greater visibility into day-to-day communications and collaboration became much easier with staff working remotely.
    Cloudworks also created a custom Power BI dashboard which enabled the management to review call volumes and routing throughout the phone system in order to pinpoint any issues and distribute workloads effectively.
    Finally, with a cloud-based phone system, any alterations or new extensions required can quickly and easily be done by Cloudworks giving much more flexibility and speed of response. The overall cost of telecoms for the business has been significantly reduced, both in overall call costs and in terms of the support it requires.


      The Benefits

      With less time managing and maintaining on-premises servers and systems significant cost savings were made. They are using market leading IT technologies and are seeing productivity improvements across the entire user estate. The users know they are secure – they hardly see any spam or phishing emails now and even though they only have to use MFA once a month, know they are secure.
      One of the directors of the business commented: 'We have used Cloudworks for our IT strategy, security and support since 2015. Our initial requirements were to remove any reliance on our in-house IT systems and to ensure we had the most secure platform available. This was delivered with minimal interruption to our daily operations. We are very happy with the on-going help we receive - especially the reporting system which gives us the assurance that our cloud-based systems are fully secure and professionally managed'.

      • Reduce Costs

      • Unifi the communications


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