Teams Voice frequently asked questions

Can Microsoft teams replace my phone system?

Yes - Teams Voice has a Cloud-based PBX (techie lingo for phone system). With this cloud-based PBX, you can setup hunt groups, call routing, auto attendants, voicemails and everything else you need from a business phone system.

What devices can I use with Teams Voice

Teams Voice is designed to be used with the Teams app on your desktop computer and mobile device. You can purchase desk phones if required from a number of suppliers to complement the software-based phones.

How do I enable voice in Microsoft teams?

To enable voice in teams over a PSTN (the phone network) you need a valid CAL. Apply the CAL to your users, then configure phone numbers and inbound routing. The client devices (including the Teams software) has Voice functionality built-in and requires no changes.

How much does Microsoft Teams Voice cost?

Teams voice requires each user to have a cloud phone system license, and a calling plan. These are combined in the Microsoft 365 Business Voice, currently priced at £9 per user per month (until April 2021, where the price increases to £12 per user per month. This includes 1200 minutes of domestic calls, a cloud phone system and dial-in conferencing. International calling can be added for an additional charge.

Can I bring my own phone number?

Transferring your existing business phone numbers is similar to moving a number on a mobile phone provider. It's very simple and has been done many times before, When your number has been migrated, Microsoft will be your VOIP provider


Our Clients

Trusted by these fantastic local businesses


Moving to Teams Voice with Cloudworks is easier than you think

Even though it's not been in general availability for very long, we've moved tens of local businesses to Teams Voice who are now seeing the productivity and pricing benefits.

4 Easy Steps to move to Teams Voice

  • Engage us and request a number port from your existing supplier
  • Setup the extensions, devices, call queues and hunt groups
  • Wait for the number port date/time
  • Cloudworks on-site to support the transition

Northgate House, Northgate, Nottingham, NG7 7BQ

Make a Call

0115 824 8244

Send a Mail

We’d love to hear from you anytime

    Important Industry News

    Read about important industry news that we carefully selected for you..

    View All

    Protecting your central networks and data as everyone goes mobile

    The growing shift to remote-working, both during and post pandemic, has confirmed predictions that the future is mobile and that mobile devices are set to become the standard way of accessing pretty much everything. But how will you protect your crucial business systems and sensitive data from new threats introduced by remote and mobile access? […]

    Mobile devices still crucial to businesses despite the known security risks

    Both the business and personal world is becoming ever more dependent on mobile devices, be they smart phones or tablet computers. This became even more evident during the coronavirus lockdowns when many employees had to work from home and most people shopped from home too. Figures just released show that in the first quarter of […]

    Millions of LinkedIn accounts leaked

    An unknown individual was recently reported to be offering the personal data of 500million LinkedIn users for sale on a popular cybercriminal forum. The files contain key information including their full names, email addresses, phone numbers, workplace information, employment history and additional personal details. The threat actor was auctioning the database for at least a […]