Teams Voice | Cloudworks IT Services

Business VOIP using Teams Voice

Microsoft 365 Business Voice is a cloud-based phone system built for small and medium sized businesses. It enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Microsoft Teams.

Microsoft Teams provides audio and video calls for free between users either on the business tenant, on another tenant or even a guest user, using the technologies behind Skype for Business. Teams has business chat, host business meetings, collaborate internally and externally and lots more.With a unified Teams Voice VOIP phone system, users can make calls using Teams on their PC, from Outlook or any mobile device.With the recent addition of porting your business phone numbers to Microsoft Teams, there’s never been a better time to improve remote working by removing the tie between physical location and your users phones.

Bring your own Numbers

Number Porting and Direct Routing lets you bring your own business phone numbers to use with Teams Calling. Nearly all telco providers allow you to bring your own existing business phone numbers to Teams Voice, it's a very strainghtforward process that's very similar to moving mobile numbers. We've done this many times before - if you choose Cloudworks to move you to Teams Voice, you're in safe hands.

Teams Voice Pricing

Microsoft Calling Plans offer a very simple billing structure with no nasty surprises and three-way PSTN calls are possible and require no extra licenses. This is extended by no-fee and secure PSTN calling between anyone else on Office 365 Voice and free calls with other companies who use Teams as part of Microsoft Office 365. The new screen share from chat feature even lets you share screens without being in a voice or teams call.

Advanced Reporting & User Experience

The Call Quality Dashboard lets you obtain all call information directly from the Office 365 portal, Click to call from Outlook and Teams from any device and for Teams based calls, you can change from a 1:1 to group calling with video, collaboration and screen sharing. Cloud Voicemail gets any voicemail messages delivered automatically as emails to Outlook and simultaneous ringing on all the devices you've signed in to enabling a fully mobile PSTN system.

Call Routing Features

Cloud Auto Attendants & Call Queues do exactly what they do in your current phone system. Caller ID Masking lets you turn off the outbound phone number, giving sales users the privacy they may need. Call parking lets you put a call on hold to be answered by other user by entering the pre-defined code. Do not Disturb and Breakthrough let yous important callers to ring you whilst blocking everything else and Group Calling Answer lets you answer your colleagues calls from the Teams clients.

Teams Voice frequently asked questions

Can Microsoft teams replace my phone system?

Yes - Teams Voice has a Cloud-based PBX (techie lingo for phone system). With this cloud-based PBX, you can setup hunt groups, call routing, auto attendants, voicemails and everything else you need from a business phone system.

What devices can I use with Teams Voice

Teams Voice is designed to be used with the Teams app on your desktop computer and mobile device. You can purchase desk phones if required from a number of suppliers to complement the software-based phones.

How do I enable voice in Microsoft teams?

To enable voice in teams over a PSTN (the phone network) you need a valid CAL. Apply the CAL to your users, then configure phone numbers and inbound routing. The client devices (including the Teams software) has Voice functionality built-in and requires no changes.

How much does Microsoft Teams Voice cost?

Teams voice requires each user to have a cloud phone system license, and a calling plan. These are combined in the Microsoft 365 Business Voice, currently priced at £9 per user per month (until April 2021, where the price increases to £12 per user per month. This includes 1200 minutes of domestic calls, a cloud phone system and dial-in conferencing. International calling can be added for an additional charge.

Can I bring my own phone number?

Transferring your existing business phone numbers is similar to moving a number on a mobile phone provider. It's very simple and has been done many times before, When your number has been migrated, Microsoft will be your VOIP provider

Moving to Teams Voice with Cloudworks is easier than you think

Even though it's not been in general availability for very long, we've moved tens of local businesses to Teams Voice who are now seeing the productivity and pricing benefits.

4 Easy Steps to move to Teams Voice